Troubleshooting ADA mode

 

On WM Recorder main screen click MODE to open the “Recording modes” dialog.

 

If ADA button is not checked check this button first and restart WM Recorder.

 

Make sure you have Internet connection when setting ADA mode. During the setup WM Recorder

checks if the web browser traffic can be monitored. This test fails if no connection is available.

 

To check your Internet connection and find out whether or not WM Recorder programs are blocked by your

Internet security software click the button “Check Connection”.

 

 

POSSIBLE ISSUES

 

  1. ADA mode cannot be setup during installation and the “Adapter Description” list is empty

 

1.1   Reinstall the adapter monitor WinPcap. Click the “Install” button under WinPcap.

1.2   Restart WM Recorder.

 

If the problem persists and you are running Windows 7 or Vista

 

1.3   Open WM Recorder installation folder then open the subfolder WPcap.

1.4   Right click the file WP_4_0_2.exe then  click “Run as administrator”.

 

  1. ADA mode cannot be setup during installation but the “Adapter Description” list shows one or more names.

 

2.1   Uncheck the button “Match IP”.

2.2   Restart WM Recorder.

 

2.3   If the problem persists try to manually choose the adapter.

2.4   Click the adapter names in  the “Adapter description” list one by one.

 

  1. ADA worked fine then stopped working.

 

3.1   Check the button “Match IP”.

3.2   Restart WM Recorder.

 

  1. WM Recorder shows “Adapter…OK” on startup but nothing gets recorded.

 

4.1   Check the button “Match IP”

4.2   Restart WM Recorder

 

  1. If everything fails (ADA mode cannot be setup)

 

Click WMX to use the WMX recording mode. This mode provides stream capture.

If you are recording Windows Media files click PRO mode. No other video formats can be recorded in PRO mode.

If you know the stream URL(s) and you are interesting in playing or scheduling recordings click the URL mode.

 

  1. Send feedback to customer support

 

6.1   Open WM Recorder installation folder.

6.2   Run the test file ADA.exe.

6.3   Copy/paste the text from ADA.exe window and email to customer support

 

 

Videos:

 

WM Recorder installation

Watch full screen. Note the “Adapter…OK” under FILE

 

WM Recorder startup

 

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